Personal Data Protection

Privacy Policy spinggo – How We Protect Your Information

Your privacy is our priority. This document clearly explains how Spinggo collects, uses and protects your personal data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).

Updated: July 2026

Six Pillars Spinggo Privacy Protection

Spinggo takes the responsibility of holding your personal data seriously. The following are the key principles that shape how we manage member privacy.

Highest-Grade Data Encryption

All personal data and financial transactions at spinggo are protected by 256-bit SSL encryption. Sensitive information is stored on secure servers and is only accessible to authorised personnel.

Data Control in Your Hands

You have full rights to access, update, and request deletion of your personal data. Spinggo provides clear and straightforward channels for you to manage your own account information.

No Sale of Data to Third Parties

Spinggo does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs to you.

Malaysia PDPA Compliance

All data management practices at spinggo fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update this policy in line with the latest legislative amendments.

Defined Retention Periods

Your data is only retained for as long as necessary for the stated purposes. Once an account is closed and all legal obligations are fulfilled, your personal data will be securely deleted.

Marketing Communications Control

You can choose to receive or opt out of marketing communications from Spinggo at any time through your account settings, with no impact on your core services.

Section 1

Introduction and Scope of This Policy

Spinggo (referred to as "we", "Platform" or "spinggo" in this document) is committed to protecting the privacy of all members who use our services. This Privacy Policy explains in detail how we collect, use, disclose and protect your personal data when you use the spinggo website at spinggo.pro or our mobile application.

This policy applies to all information you provide to us directly, information collected automatically during platform use, and information received from trusted third parties. By accessing or using Spinggo's services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is to be read together with Terms and Conditions spinggo. In the event of a conflict between the two documents, the Terms and Conditions shall apply.
Section 2

Types of Personal Data Collected

Spinggo collects various types of information depending on how you interact with our platform. Below is an overview of the data categories we collect:

Data Category Example Information Obligations
Personal Identity Full name, date of birth, identity card number Required for KYC
Contact Information Email address, phone number, postal address Required for account
Financial Data Bank account number, transaction records, deposits and withdrawals Required for transactions
Usage Data Login activity, games played, active duration, game preferences Automatic
Technical Data IP address, device type, browser, operating system Automatic
Communication Data Support chat history, emails, feedback Where relevant
Section 3

How We Collect Your Data

Spinggo collects personal data through several different channels:

  • Directly from You: During account registration, profile completion, the KYC process, customer support requests, or when you submit feedback.
  • Automatically: Technical and usage data is collected automatically when you use the platform via cookies, server logs, and other tracking technologies.
  • From Third Parties: In certain cases, we may receive information from payment providers you use, identity verification platforms, or fraud prevention agencies for security purposes.
  • Via Mobile App: The Spinggo App collects additional data such as device information and notifications that you consented to during app installation.
Section 4

Purpose of Personal Data Use

Spinggo uses collected personal data solely for lawful and necessary purposes. We will not use your data for any other purpose without prior notice and your consent. The primary purposes for data use are as follows:

  • Account management and identity verification for new and existing members.
  • Secure processing of deposits, withdrawals and other financial transactions.
  • Fulfilment of legal obligations including KYC and anti-money laundering (AML) requirements.
  • Detection and prevention of fraud, hacking and platform abuse.
  • Product and service improvement based on usage patterns and member feedback.
  • Delivery of effective customer support and complaint resolution.
  • Delivery of service-related communications such as transaction notifications and security updates.
  • Delivery of promotions and special offers (with your consent).
  • Statistical analysis of platform usage to understand aggregate usage patterns (without identifying individuals).
spinggo only uses your data on a valid legal basis — whether for the performance of a contract, a legal obligation, legitimate interests, or your explicit consent.
Section 5

Data Sharing and Disclosure to Third Parties

Spinggo does not sell your personal data to any third party for commercial purposes. However, under certain limited circumstances, we may share your information with the following parties:

  • Payment Service Providers: Transaction information required to process your deposits and withdrawals is shared with our payment providers.
  • Game Providers: Basic account information required to run third-party games within our platform.
  • Identity Verification Agency: KYC information is shared with certified identity verification services to fulfil legal requirements.
  • Legal Authorities: When required by law or court order, we will disclose the necessary information to the relevant authorities.
  • IT Infrastructure Providers: Cloud computing and hosting service providers that help us operate the platform technically, subject to strict confidentiality agreements.

All third parties we work with are bound by confidentiality agreements and are only permitted to use your data for the specified purposes.

Section 6

Data Security Measures

Spinggo invests heavily in security infrastructure to ensure your personal data is always protected. The security measures we employ include:

  • 256-bit SSL encryption for all data transmitted between your browser and our servers.
  • Intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day.
  • Tiered access control — only staff with legitimate business needs are permitted to access sensitive data.
  • Regular security audits conducted by internal security teams and independent third-party assessors.
  • Encryption of sensitive data stored in databases using AES-256 standards.
  • Established security incident response procedures to address any data breaches swiftly.
While we take all reasonable precautions, no security system can guarantee 100% protection against all threats. You are also responsible for keeping your own account password secure.
Section 7

Cookies and Tracking Technology

Spinggo uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and detect suspicious activity. The types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the platform for continuous improvement purposes.
  • Preference Cookies: Saves your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: Collects aggregated and anonymised usage data for internal statistical analysis.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect platform functionality.

Section 8

Data Retention Period

Spinggo only retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law. Generally:

  • Active account data is retained for the duration of your membership with Spinggo.
  • Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
  • KYC records and identity verification documents are retained for a minimum of 5 years after account termination.
  • Customer support communication logs are retained for 2 years for quality control purposes.
  • Technical data and usage logs are retained for a maximum of 12 months.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

Section 9

Your Rights as a Data Subject

Under Malaysia's PDPA and best privacy practices, you have the following rights regarding your personal data held by Spinggo:

Right of Access

You have the right to know what personal data we hold about you and to request a copy through the Spinggo support team.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request a correction. You can update basic information directly in your account profile settings.

Right to Erasure

You may request the deletion of your personal data. Requests will be processed subject to legal obligations that require us to retain certain records.

Right to Object

You have the right to object to the use of your data for direct marketing purposes. This preference can be managed directly in your account notification settings.

Section 10

KYC, AML and Compliance Obligations

As a responsible platform, Spinggo complies with legal requirements relating to Know Your Customer (KYC) and Anti-Money Laundering (AML). This means we are required to collect and verify certain identity information from every member before allowing withdrawals.

Documents that may be requested during the KYC process include a valid MyKad or passport, a recent bank statement as proof of address, and in certain cases, a selfie with your identification document for additional verification.

All KYC information collected is stored with the highest level of encryption and accessed only for legal compliance and fraud prevention purposes. This information is not shared with third parties unless required by law or a regulatory authority's order.

Section 11

Protection of Children and Minors

Spinggo strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.

If you suspect a minor has registered a Spinggo account, please contact our support team immediately via the platform's live chat.
Section 12

Changes to This Privacy Policy

Spinggo reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. When material changes are made, we will notify you via an in-platform notification or by email to your registered address.

The latest version of the Privacy Policy is always available on this page with a clear update date. We encourage you to check this page periodically to stay informed about how we protect your information.

Section 13

Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact the Spinggo team via:

  • Live Chat: The fastest option — available directly within the Spinggo platform 24 hours a day.
  • Support Email: Send your privacy inquiries to [email protected] and we will respond within 2 business days.
  • FAQ Page: Visit our FAQ page for answers to common questions.

We are committed to addressing every privacy inquiry seriously and responding within a reasonable timeframe.

Play at spinggo Safely and Securely

The Spinggo platform is designed not only for enjoyment, but also for security. Register today and enjoy a protected gaming experience from start to finish.

256-bit SSL Protected
Malaysia PDPA Compliance
Your Data Is Never Sold

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